Have questions about what it's like to shop at Sinders Bridal House? Here are some answers to frequently asked questions from our Sinders brides.

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Do I need an appointment to visit Sinders Bridal House?

We provide such a specialized service that we do want to know when you’re coming to see us. We’ll ask questions to get to know you and what you’re looking for. That way, when you arrive, we’re prepared with bridal gowns that we know you’ll love! Make an appointment now to save your spot!

How far in advance of my wedding should I book my appointment?

You should plan to order your gown 9-12 months before your wedding. This timeline allows the 6-7 months ordering time that our designers request but also leaves the three months that our seamstress suggests you have for alterations. We are able to rush your gown, but this can lead to extra charges, and we hope to avoid that for you as often as possible.

What can I expect during my appointment?

You’ll get to browse the selection of gowns we have available, choose gowns to try on, and then we ask that you give us a little bit of trust. Our stylists are incredible and might just be able to find your gown through what you describe and how you react to other gowns! Each gown that you choose to try, we will show your family and friends, narrow down your selection by asking the right questions to get to know you, and find the one gown you never want to take off!

How long does my bridal appointment last?

Your appointment is booked for two hours. Don’t worry; the time flies by when you’re looking at beautiful gowns! But it’s also possible that you will find your gown much faster than that. The main point for us is that we never want you to feel rushed when you’re looking for your gown, so we would rather schedule extra time just in case!

How many people can come with me to my appointment?

We ask that no more than five people come to the appointment, so the bride plus four people accompanying her. If you have more people you’d like to include, then we can set you up with all kinds of virtual options to include them from a distance and make sure they don’t miss out. 

Am I allowed to bring children to the appointment?

You can bring kids, but you might want to read our blog about who to bring to your bridal appointment with you before making this decision. Sometimes it isn’t possible to leave your kids with someone, and we understand. But we have seen many small children react poorly to being told not to touch the bride when she’s in a gown, and this can cause unnecessary stress for her. Above all, please remember that the gowns she’s trying do need to be treated with care, and we ask that you respect the gowns we carry.

Are photographs allowed?

You can take pictures of yourself in the gowns you try, but we do caution that pictures are taken with a cell phone, of a gown that doesn’t necessarily fit, can change how you remember your gown. Pictures can lead to confusion, so please keep that in mind. But of course, once you say yes, you are more than welcome to take several photos of your gown!

Do you have gowns that are available off the rack?

Absolutely we do! We have a selection of samples that are available off the rack; they can not be ordered but can be taken home the same day.

Do you offer alterations?

Yes, we have a Master Seamstress on staff to assist you with gown alterations.

Do you provide alterations for dresses purchased somewhere else?

Yes, since it is a separate business, our in-house seamstress is happy to work with anyone who needs their wedding gown altered.

What is the price range for your gowns?

Each wedding dress designer has their own price range, but we’ve specifically chosen each of our designers so that we can offer a selection of gowns that all adhere to our high-quality standards. They cover the range from $1300-$6000 for a new order. If you’re looking to stay lower than that, then let us know; we might be able to accommodate your range in our sample sale section.

Does the wedding dress price include alterations?

Alterations are separate from the gown, just as accessories are because each bride and each gown has her own personal set of changes that would be needed. Since we have a seamstress in our building whom we’ve worked with for over 30 years, we can always give you an idea of alterations costs as well once you choose your gown.

What wedding dress designers do you carry?

We carry a great variety of gowns from incredible designers like Essence of Australia, Stella York, All Who Wander, Pronovias, and many others. For a full list and idea of what each designer creates, head over to our designer page.

What bridal accessories do you offer?

Bridal accessories can be as individual a choice as a gown! We carry a huge selection of veils, jewellery, headpieces, and bridal shoes. Many of our accessories are locally made, which is even better!

Do you create customized wedding dresses?

We work on personalizing every single gown we have so that it suits the specific bride choosing that gown. But if you have a very specific idea in mind, then absolutely, reach out to us and tell us what you’re looking for. If we don’t have it in the shop, then we are always able to create it for you.

What other wedding dress services do you provide?

Our extra bridal services include Day-Of-Dressing, where we go to your wedding and make sure you’re perfectly set to walk down the aisle. We also offer steaming and storage as a standard to all of our brides because no matter what, our goal is to take some of the stress off your day.

How do I pay for my dress?

We accept all forms of payment (cash, check, credit card). A 50% deposit is required to order your gown; then the remainder is due once your gown arrives and you try it on. We do offer a layaway program where a payment is drawn on your credit card each month. For brides who have the extra time and can spread out payments, this is a great option. Dresses sold “off the rack” must be paid in full.